group of technicians and ensures effective scheduling, dispatching and
execution of all hard services maintenance. The role is responsible for
effective and efficient service delivery, maximized technician productivity and
minimized customer business interruptions.
DUTIES AND RESPONSIBILITIES
supervision and leadership of a field service team that ensures the efficient
and safe maintenance of client location(s). Develops a detailed daily workforce
schedule by technician crew ensuring all skills, requirements and resource
availability is met. Schedule includes all planned maintenance work orders,
reactive work orders and corrective work orders. Hire, train and develop
technical training requirements including competency assessments, critical
services training and scenario training exercises.
with client and facility occupants to ensure customer satisfaction and enhance
opportunities to expand contract scope.
the on-site activity of sub-contractors performing hard services.
on-call 24/7 to provide telephone assistance or emergency response to the
compliance to all city, state, and federal license and certification
requirements. Maintain and submit all records and documents to proper
authorities for audit purposes
work and assures performance in accordance with established safety procedures
in scheduling meetings with operational partners/customer to finalize priority
of work orders, optimum downtime windows, and necessary lead times.
Productivity Coordinators and customer (if required) to determine resource
availability and level the work force schedule.
Maintains accurate metrics on the performance of
maintenance tasks and provide timely reports to the Site Manager.
this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
education with 7 plus years of related experience.
leadership and management experience
and experience with EHS and regulatory requirements.
and understanding of CMMS systems (demonstrated knowledge of MS Office and MS
Project highly desirable).
comprehend and interpret instructions, short correspondence, and memos and ask
clarifying questions to ensure understanding. Ability to write routine reports
and correspondence. Ability to respond to common inquiries or complaints from
clients, co-workers, and/or supervisor. Ability to effectively present
information to an internal department and/or large groups of employees.
written and verbal communications skills.
basic knowledge of financial terms and principles. Ability to calculate simple
figures such as percentages
knowledge of financial terms and principles. Ability to conduct
financial/business analysis including the preparation of reports.
organizational and planning skills. Demonstrated ability to read standard
blueprints, machine and process drawings. Have the ability to sketch or redline
manage multiple priorities or projects simultaneously and keep them progressing
SKILLS and/or ABILITIES
manage and train entry-level personnel.
craft knowledge and skill to accurately assign and complete a job.
and understanding of the maintenance processes and proper use of the work order
system, planning, scheduling and storeroom processes.
made with general understanding of procedures and company policies to achieve
set results and deadlines. Errors in judgment may cause short-term impact to
co-workers and supervisor.
with all company policies and procedures and adheres to company standards.
Performs other duties as required
Location/Region: Ames, IA